Frequently Asked Questions: Car GPS Trackers
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Briefly, it’s because of scale. This is a mature technology and we are happy to make a very small margin on thousands of units sold each month.
vehicle tracking device or alert system at least twice a year to ensure it is in good working order. If your unit is not working, the tracking company will not be able to track your vehicle.
The tracking device can be fitted to a number of places on your vehicle. For security reasons, the unit and its location won’t be identified, even to the vehicle owner.
The unit is very well hidden so it is difficult to remove, and can only be deactivated by the tracking control centre.
Yes, Saloon Cars, SUVs, 4×4, Pick-ups, Buses including light commercial vehicles and heavy goods vehicles.
The unit has a life span of many years and does not require servicing. However, in addition to testing your tracking device at least twice a year, it is recommended that you test the unit after an accident or after any significant electrical work has been carried out on your vehicle.
There are a number of options available when selling your vehicle. You can sell the vehicle with the unit in it and the new owner will take over the monthly subscription, or you can re-install the unit in your new vehicle. If you choose to reinstall into your new vehicle, a charge will be levied for this service.
Immediately contact your tracking companies operating centre. Remember, the quicker you contact them, the easier it is for them to possibly recover your vehicle and hopefully make an arrest.
No
The range of the signal will vary depending on the area. In city centres, the range could be up to five kilometres, however, in the open countryside, it can be up to 12 kilometres.
No – once the unit is activated, the signal is broadcast nationwide. If a stolen vehicle with an activated tracking unit moves within tracking range of any vehicle tracking unit (VTU), an alarm will sound and the tracking team will be notified. The tracking team concerned will be able to track the stolen or hijacked vehicle.
No. You can pay month to month. We don’t force you into long term plans.
Download our Smile city GPS car tracker App from the Google or Apple App Store for your mobile device.
Yes. The system shows you the vehicle’s speed & location history on a map for any date range up to 90 days past. You can also run reports which show Engine hours, Daily Mileage, Daily Parked time or Daily Driving time plus much more.
Yes, we can provide one login to view all the vehicles you are tracking or several logins if you want to track your vehicles in smaller groups.
Please seek assistance and send the username you want and all devices ID numbers to us.We will help you make an account.
Our GPS Tracking devices are very compact in design, have a built long-lasting backup battery and operate on an intelligent Firmware. It also has far more features when compared with other similar products in the market.
Every Smile City GPS car tracker comes with a Free special Data SIM, Installation Kit and Free Installation (in many cases)
A GPS Tracking device needs Airtime to send you SMS as well as Data to connect your device to the internet for real-time tracking and control. When you subscribe to our trackingplan, you take care of both the Internet and Airtime your GPS Tracer needs to function. Access to our Mobile Apps and Platforms are completely FREE
Yes… Absolutely Yes. You can still track your device location and perform other basic operations and commands on your device using SMS. You only need to have airtime on the device. You can also add data directly to your device and still enjoy real-time tracking experience
To renew your report subscription at any time, simply contact our customer service.
Yes… Absolutely Yes. You can still track your device location and perform other basic operations and commands on your device using SMS. You only need to have airtime on the device. You can also add data directly to your device and still enjoy real-time tracking experience
To renew your report subscription at any time, simply contact our customer service.
Not at all. The advanced technology and expertise behind our design made sure of that. Even if something ever goes wrong, you can simply hit the Reset button from our app or platform to have your device back to factory condition.
We take the issue of after sales support very seriously. We give life-time support on all our products.
Yes, you can as long as it is connected to the Internet! Of course it is worth noting that the faster the connection speed, the faster our software will run. So, for example, broadband will be much faster than a dial-up connection.
Yes! Plus, because our software is web-based you don’t have to worry about CDs and installing upgrades. They appear when you login.
No, the vehicle tracking device is installed in a discreet, inaccessible location on the vehicle.
No, our monthly price incorporates everything!
Yes. Meaning, the tracking device is located by satellite and sends the information to our servers via the GPS Data Network.
Yes, moving vehicles can report to us as frequently as 60 seconds in real time, and these positions are automatically reflected in our live vehicle track feature on our system.
Yes, vehicle locations and times are pinpointed from the Global Position System satellites and relayed to our data centres over the GPS network in real
GPS (Global Positioning System) is a constellation of 27 earth orbiting satellites (24 operating and 3 spares) developed by the US military, initially as a military navigation system that has since opened up to everybody else to use. A GPS receiver locates 4 or more of these satellites and uses the information to deduce its own location. Smile City GPS car tracker uses this location technology to accurately track vehicles.
Smile City GPS car tracker is very accurate as it uses the Global Position System (GPS) network which normally reports the vehicle position to within a few metres. Smile City GPS car tracker maps then use this position to display the vehicle down to street level.
You. At a fee, you get a report sent to your Email or WhatsApp.
Unlike many other tracking companies we have our own team of employed installation engineers ensuring a quality installation every time.
Tracking helps businesses keep control of their expensive assets, namely people, vehicles and cargoes. By monitoring the precise location of vehicles you can determine which is the most suitable vehicle to allocate to a job, saving unnecessary miles and the associated fuel, servicing costs, hours and overtime. Through detailed reporting you’ll know exactly how your vehicles are being utilised and hours worked.
The device sends out a signal at a pre-established time interval. That signal is transmitted out to a specialised software to read and interpret it as the location of the device. Smile City GPS car tracker system updates every ten seconds, giving you a complete and unbroken picture of the location and route your vehicle is taking in real time.
vehicle tracking device or alert system at least twice a year to ensure it is in good working order. If your unit is not working, the tracking company will not be able to track your vehicle.
The tracking device can be fitted to a number of places on your vehicle. For security reasons, the unit and its location won’t be identified, even to the vehicle owner.
Report it to the Police and immediately reach us to start tracking your vehicle. Emergency Contact Centre on 0551644411